By R. David Lankes
Allow us to begin with an easy situation: a guy asks a lady "how excessive is Mount Everest?" the girl replies "29,029 feet." not anything might be less complicated. Now allow us to believe that instead of status in a room, or sitting on a bus, the fellow is at his table and the lady is three hundred miles away with the dialog happening utilizing electronic mail. nonetheless easy? Certainly--it occurs each day. So why all of the trouble approximately electronic (virtual, digital, chat, etc.) reference? If the guy is a pilot flying over Mount Everest, the reply concerns. when you are a attorney going to court docket, the identification of the lady is essential. additionally, when you ever are looking to uncover the answer back, how that transaction came about concerns much. electronic reference is a deceptively uncomplicated inspiration on its face: "the incorporation of human services into the data system." This lecture seeks to discover the query of ways human services is included right into a number of info platforms, from libraries, to electronic libraries, to details retrieval engines, to wisdom bases. What we study via this pastime, began basically within the library context, is that the types, equipment, criteria, and experiments in electronic reference have huge applicability. We additionally seize a glimpse of an unfolding destiny within which ubiquitous computing makes the id, interplay, and trap of craftsmanship more and more vital. it's a destiny that's even more complicated than we had expected. it's a destiny within which records and artifacts are less significant than the contexts in their construction and use. desk of Contents: Defining Reference in a electronic Age / Conversations / electronic Reference in perform / electronic Reference an a brand new destiny / end
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Extra info for New Concepts in Digital Reference (Synthesis Lectures on Information Concepts, Retrieval, and Services)
Therefore, will the output of virtual reference services end up in a nice coherent collection, or a scatter shot of unrelated answers? Of course, the answer is that it depends. However, it does appear that the preparation of the experts is the key to the answer. 5 DURABILITY OF THE GENERAL DIGITAL REFERENCE MODEL I can already hear it nowwhat about real-time, instant messaging or chat reference? This model looks a lot like an asynchronous model. If you are not saying that, you were not doing digital reference at the turn of this century.
33 chapter 4 Digital Reference in Practice To this point, we have been looking at the reference function of a digital library at a conceptual level. However, as with many digital library applications, much of this conceptual work came after an active period of implementation, experimentation, and praxis. This practice-driven experimentation continues to this day, and there is a rich and real dialog between practitioners and researchers. In this chapter, I would like to cover key aspects of digital reference that have emerged from practice activities.
In faceto-face reference settings, it is very hard to create a record of the transaction. This is the reason that classical library reference statistics tend to be anemic (to say the least). In digital reference, however, it is the exact opposite case. Reference questions sit in e-mail inboxes, instant messaging logs (on the user’s, expert’s, and often IM provider’s machines), service transcript, and web logs. In this way, digital reference becomes a durable authoring process that creates a “trackable” record.