By Carl Frappaolo
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Extra info for Knowledge Management
Culture – from corporate cultures to regional cultures, how important are these issues and how should they be handled? » Beyond the four walls – sharing knowledge in an intercorporate environment. » Trust and liability – vulnerability in knowledge sharing. » Ownership of knowledge. » Organization – making sense of infoglut. THE STATE OF THE ART OF KM 55 » Content management, knowbots and videography. » Free agency. KNOWLEDGE MANAGEMENT – IS IT WORTH IT? The question of evaluating the merits of knowledge management to the organization is one of particular interest of late, given the current state of the economy.
Infoglut became a universal well-understood and shared challenge. Technology vendors scrambled to re-purpose existing tools and create new tools to address the issues of mining value out of existing knowledge resources. This movement, coupled with the growing intellectual focus on knowledge management and the value of intellectual capital, were collectively responsible for the sudden and immediate direct business focus on knowledge management. Text retrieval Imaging Fig. 1 Document management Workflow Technology timeline.
From the point of view of the information work now driving business success, the portal is primarily a tool for accelerating and supporting knowledge and innovation processes. Companies deploy portals to combat the negative challenges of overabundance of information, discontinuity in the work environment, and disorganization in the computer systems’ infrastructure. The ideal habitat for the application of corporate portals it is at the intersection of the front and back office. This ‘‘middle office’’ operations space is best defined by the role and function of knowledge workers who constitute the linkage mechanism(s) between front office and back office information systems and processes.