By Paul R. Niven
This booklet offers an easy-to-follow roadmap for effectively enforcing the Balanced Scorecard technique in small- and medium-sized businesses. construction at the luck of the 1st variation, the second one variation comprises new situations in accordance with the author's adventure enforcing the balanced scorecard at executive and nonprofit organizations. it's a must-read for any association attracted to attaining step forward effects.
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Additional resources for Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies
These agencies ensured consistent and quality delivery of products and services. • Participant-related measures. The seeds of this measurement movement can be traced back to the 1980s when funders began requiring assurances that those most in need were indeed being served. Nonprofits responded by measuring client demographics and status prior to service. • Key performance indicators. Often referred to in abbreviated terms as “KPIs,” this category can serve as a repository for all areas of measurement.
In the nonprofit and public sectors, financial objectives ensure we’re achieving our results, but doing so in an efficient manner that minimizes cost. ” We will return to have another look at financial objectives during Chapter 7. Employee Learning and Growth Perspective If you want to achieve ambitious results for internal processes and customers, where are these gains found? The objectives appearing in the Employee Learning and Growth Perspective of the Strategy Map are really the enablers of the other perspectives.
We’ll explain this concept and look at an example to illustrate how it may be utilized in practice. We’ll conclude this chapter by reviewing a sample of the many benefits you can derive from employing a Balanced Scorecard system. PERFORMANCE MEASUREMENT IN THE PUBLIC AND NONPROFIT SECTORS Assessing the Landscape of Public-Sector Performance Measurement Attempts to monitor government performance are not without precedent. In 1960, Robert McNamara was appointed Secretary of Defense by newly elected President John F.